FAQ
🎀 What kind of pearls and materials do you use?
At DearPearl, we use only genuine seawater Akoya pearls, never imitation or artificial pearls.
We work exclusively with seawater pearls and do not use freshwater pearls, focusing on their refined luster and fine jewelry quality.
Each piece is crafted as fine jewelry using S925 sterling silver or 18K gold.
We do not use brass or copper. Every material is chosen to meet true jewelry standards, so the pearl is always set in something worthy of its beauty.
🎀 What is the DearPearl Surprise Capsule?
DearPearl pieces are released in small, limited batches, with only a few available in each drop.
Because each Akoya pearl is naturally formed in the ocean, every pearl is unique in its luster, tone, and shape. No two are exactly alike.
Instead of choosing from identical items, your piece is selected from our current collection, thoughtfully matched to your preferences, and designed to highlight the natural beauty of that specific pearl.
The “Surprise Capsule” is not random. It is a curated piece, chosen to feel personal, rare, and quietly meant for you.
🎀 Shipping, Returns & Exchanges
We want you to feel confident in your order before it even arrives.
Before shipping, you may request photos of the exact piece you will receive, so you know exactly what to expect. Once your piece is confirmed, it is reserved just for you.
Because each piece is individually selected and confirmed, we do not accept returns or exchanges for non-quality reasons.
If your item arrives with a quality issue, please contact us, and we will make it right.
Each piece is prepared with care and intention, not simply picked, but chosen for you.